Member Commitment
Code of Ethics & Conducts Pledge
We acknowledge ethics and morality as inseparable elements of doing business and commit to testing every decision against the highest standards of honesty, integrity, legality, fairness and conscience.
01
We acknowledge ethics and morality as inseparable elements of doing business, and we will test every decision against the highest standards of honesty, integrity, legality, fairness and conscience.
02
We shall conduct ourselves at all times, personally and collectively, so as to bring credit to the hotel and hospitality industry at large.
03
We shall focus our time, energy and resources on uplifting the status and image of the industry.
04
We shall treat all clients equally regardless of race, religion, nationality, creed, gender, social standing or political persuasion.
05
We shall deliver quality and consistent service to each and every client.
06
We shall, in words and deeds, develop and maintain the highest level of integrity, probity, trust, honesty and understanding among our clients and the public at large.
07
We shall endeavour to operate within industry best practices and the laws in place.
Ethical Decision-Making
Seven Tests for Ethics
Members should apply these questions when evaluating decisions, conduct and professional responsibilities.
01
Is it legal?
02
Does it hurt anyone?
03
Is it fair?
04
Am I being honest?
05
Can I live with myself?
06
Would I publicize my decision?
07
What if everyone did it?
Ethical Framework
Principles behind every decision
01
Legality
Every professional decision should comply with applicable laws, regulations and recognised industry standards.
02
Fairness
Members should consider whether their decisions treat clients, colleagues and the public fairly.
03
Honesty
Professional actions and communication should be truthful, transparent and free from misleading conduct.
04
Accountability
Members should be prepared to explain, defend and accept responsibility for their professional decisions.
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